Returns & Exchanges
At Boll & Branch, we want you to love your sleep experience; if you are not completely satisfied, we offer a 30-day trial period with free returns and exchanges on all eligible products.
Start Your Return
Visit our online returns portal and enter your order number and shipping zip code to initiate the process.
Select Items
Choose the specific items you wish to return or exchange and provide a brief reason for the request.
Print and Pack
Download and print your prepaid shipping label, then securely pack your items in their original packaging or a sturdy box.
Ship and Refund
Drop off your package at the designated carrier location; your refund or exchange will be processed once the items are received at our warehouse.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing